Refund policy

⭐ Wax & Warmth Candle Co. β€” Return & Refund Policy

Last updated: October 27, 2026

Thank you so much for supporting a small, hand-poured business. Every candle, solid perfume, and wax melt is carefully crafted in small batches, and we truly want you to love your experience with Wax & Warmth.

Below is our return and refund policy, designed to be fair, supportive, and sustainable for both our customers and our small studio.

πŸ•―οΈ Candles, Solid Perfumes & Wax Melts

Because our products are handcrafted in small batches and are considered personal-use fragrance products, we’re unable to accept returns or offer refunds for reasons such as:

  • Scent preferences

  • Change of mind

  • Products that have been used or tested

  • General fragrance dissatisfaction unrelated to damage, defects, or order errors

Fragrance is a very personal experience, and scent preferences can vary from person to person. We always encourage customers to read scent descriptions carefully and reach out with any questions before purchasing β€” we’re always happy to help guide you toward fragrances you may enjoy.

πŸ“§ contact@waxandwarmth.com

πŸ“¦ If Your Order Arrives Damaged or Incorrect

Your experience matters to us, and we’ll gladly make things right if your order arrives damaged, defective, or incorrect.

Please contact us within 5 days of delivery for damage or order errors so we can assist as quickly as possible.

To help us process your request:

  1. Email contact@waxandwarmth.com

  2. Include your order number

  3. Attach clear photos of the product and packaging

After reviewing your submission, we’ll determine whether a replacement, exchange, store credit, or refund is the best solution.

πŸ” Returns (If Requested)

In some situations, we may ask for an item to be returned so we can better understand the issue or improve future products.

If a return is needed, we will provide:

  • A prepaid return shipping label

  • Simple instructions for returning the item

Please note: Items sent back without prior approval cannot be accepted.

πŸ’³ Refund Processing

If a refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process and post the refund to your account.

If you have not received your refund after 15 business days, please contact us and we’ll be happy to help.

🚚 Shipping Issues

Refunds cannot be issued for packages returned due to:

  • Refused delivery

  • Unclaimed packages

  • Incorrect or incomplete shipping addresses entered at checkout

If this occurs, we're happy to reship your order, but customers are responsible for the additional shipping charges.

For packages reported missing after USPS confirms delivery to the correct address, refunds or replacements are not provided. We're happy to assist with USPS investigations and eligible insurance claims. If USPS approves and pays a claim, we'll reimburse the amount recovered, up to the order total.

Please see our Shipping Policy for additional details.

❓ Questions? We’re Here to Help.

If you need help choosing a fragrance, have questions about your order, or need support with an issue, please reach out anytime:

πŸ“§ contact@waxandwarmth.com

We truly appreciate your support of our small, veteran-owned business. Every product is made with care, and every customer genuinely matters to us.