Frequently Asked Questions
Q: Do you offer wholesale?
A: Yes — Wax & Warmth Candle Co. offers wholesale for verified retailers, boutiques, gift shops, salons, and other businesses through Faire.
Shop our wholesale catalog here:
waxwarmthcandleco.faire.com
Q: What products do you offer?
A: We currently offer hand-poured coconut-soy candles and solid perfumes made in small batches in Sterling, Illinois.
Q: What wax do you use in your candles?
A: We use a coconut-soy wax blend chosen for its clean burn, smooth finish, and strong fragrance performance. Our candles are 100% paraffin-free.
Q: What is a solid perfume?
A: A solid perfume is a balm-based fragrance that melts into the skin for easy, wearable scent application without sprays or alcohol. Simply apply a small amount to pulse points like your wrists or neck and reapply anytime throughout the day.
Q: What ingredients are used in your solid perfumes?
A: Our solid perfumes are made with a blend of shea butter, coconut oil, jojoba oil, soy wax, and phthalate-free fragrance oils for a smooth, wearable fragrance experience.
Q: How long will my candle burn?
A: Most of our candles burn approximately 40–50 hours with proper wick trimming and burn sessions of around 3–4 hours at a time.
Q: Why does my candle sometimes have a frosty or cloudy appearance?
A: Frosting is a natural characteristic of coconut-soy wax and happens as the wax cools and re-crystallizes. It does not affect the candle’s performance, scent, or safety.
Q: Are your products packaged to help prevent melting during shipping?
A: Yes — we package orders carefully to help protect candles and solid perfumes during transit, especially during warmer weather.
Q: Can candles or solid perfumes soften in hot weather?
A: Yes — because our products are made with natural waxes and butters, softening can happen in higher temperatures. We recommend bringing packages indoors promptly after delivery and avoiding prolonged heat exposure whenever possible.
Q: Do you offer local pickup?
A: Not at this time. However, some products may be available locally at Upcycle Junkie in Morrison, Illinois. Inventory will vary.
Q: How can I get the best scent throw from my candle?
A: Allow the melted wax pool to fully reach the edges of the jar during the first burn, which usually takes around 3–4 hours. This helps the candle burn more evenly and improves future scent performance.
Q: Why should I trim the wick before each burn?
A: Keeping your wick trimmed to about 1/4 inch helps create a cleaner, more even flame while reducing excess smoke and mushrooming. We also recommend using a wick dipper to extinguish candles with minimal smoke while helping prepare the wick for the next burn.
Q: Can I reuse my candle jar?
A: Yes. Once about 1/4 inch of wax remains, stop burning the candle. After the wax fully cools, place the jar in the freezer for about an hour to help remove the remaining wax before washing with warm soapy water.
Q: Are your products phthalate-free?
A: Yes — we use phthalate-free fragrance oils in both our candles and solid perfumes.
Q: Are your products vegan?
A: To the best of our knowledge, our candles and solid perfumes do not contain animal-derived ingredients. If you have specific sensitivities or ingredient questions, feel free to contact us.
Q: Are your wicks lead-free?
A: Yes — all candle wicks used in our products are lead-free.
Q: Do you ship internationally?
A: Not at this time. We currently ship within the United States via USPS.
Q: Are your solid perfumes overpowering?
A: No — our solid perfumes are designed to feel smooth, wearable, and easy to apply throughout the day. Most wear closer to the skin compared to traditional spray perfumes.
Always follow proper candle safety guidelines while burning candles.